How to solve GM MDI2 Global TIS V32 cannot be found

Customer problem:

It will not connect with global tis v32 tried on 3 different laptops. GM MDI 2 manager finds and connects the gm mdi2 device but global tis has a red X through the device when trying to select it, see images attached. Are you able to help via remote still need help asap? Thanks!
18.How to solve GM MDI2 Global TIS V32 cannot be found-1 18.How to solve GM MDI2 Global TIS V32 cannot be found-2

The solution offered by www.autonumen.com engineer:

The global TIS software you installed is old, and it only can be activated on Windows XP. Please change the XP system.
18.How to solve GM MDI2 Global TIS V32 cannot be found-3

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